Upstairs Thrift Shop Manager

Part-Time/ Exempt

Reports To: Executive Director

20-25 hours per week

Position Description

This position oversees the daily operations of the Upstairs Thrift Shop, located in the Waverly Community House. This is a part-time, 25 hour a week position (Tuesday through Saturday), requiring a self-motivated individual with a passion for thrifting, an eye for merchandising, and a commitment to providing an excellent customer experience. This role is integral to the organization’s earned revenue and community outreach.

  • Manage daily shop operations including opening and closing procedures.
  • Price donated items accurately and competitively based on brand, condition, and market demand.
  • Sort, process, and organize incoming donations in a timely manner.
  • Create attractive, organized seasonal merchandise displays that drive sales and reflect the shop’s character.
  • Operate and maintain the POS system; process transactions accurately.
  • Manage and grow the shop’s social media presence to promote inventory and sales.
  • Assist in planning and executing shop sales, themed events, and seasonal promotions.
  • Perform other duties as assigned by the Executive Director.

Qualifications:

  • Demonstrated knowledge of brands, current trends, and the resale/ thrift market.
  • Prior retail or resale experience preferred.
  • Experience with basic cash handling and POS systems.
  • Proficiency with social media platforms (Facebook, Instagram) for promotional use.
  • Availability to work evenings and weekends as required.
  • Strong customer service skills with friendly, approachable demeanor.
  • Ability to work independently and manage time effectively without close supervision.
  • Physical ability to lift, carry, and sort donations as needed.

Preferred:

  • Experience working in a non-profit or community based setting.
  • Basic photography skills for social media and online listings.
  • Familiarity with online resale platforms (eBay, Poshmark, etc.).
  • Experience creating short-form video content (Reels) to promote shop inventory and events.
  • Experience managing or working alongside volunteers in a supervisory capacity.

Compensation and Benefits:
WCH offers a competitive salary, commensurate with experience, and a comprehensive benefits package including paid time off, and professional development opportunities.

How to Apply:
Interested candidates should submit a resume, cover letter, and three professional references to accounting@waverlycomm.org.

Waverly Community House is an Equal Opportunity Employer. We encourage candidates of all backgrounds to apply.